Return & Refund Policy

At Hiksemistore.pk, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, we offer a 14-day return policy, allowing you to request a return within 15 days of receiving your item.

Eligibility for Returns

To qualify for a return, the item must meet the following criteria:

It must be unused, unworn, and in its original condition.
All original packaging must be intact.
A receipt or proof of purchase is required.

How to Initiate a Return

To request a return, please contact our support team at our customer support number or s upport@hiksemistore.pk. Note, customers are responsible for the return shipping costs. However, replacements will be delivered with free shipping.

All returns should be sent to the following address:
📍 3rd Floor, 2-K Commercial Area, Model Town, Lahore

⚠️ Important: Returns sent without prior approval will not be accepted.

Damages & Issues

Please inspect your order immediately upon delivery and make a clear video of the unboxing. If you receive a defective, damaged, or incorrect item, contact us right away so we can assess the issue and provide a resolution.

Non-Returnable Items

We do not accept returns on:

Sale items
Gift cards
Opened or damaged products

Exchanges

To exchange an item, you must return the original product first. Once the return is approved, you can place a separate order for the new item.

Refunds

After receiving and inspecting your return, we will notify you of the refund approval status. If approved, the refund will be processed to your original payment method within 10 business days.

Please note:

Refund processing time may vary depending on your bank or credit card provider.
If you haven’t received your refund within 15 business days of approval, please contact us at support@hiksemistore.pk.

For any further queries regarding returns or refunds, feel free to reach out to our support team at support@hiksemistore.pk.